Internertional Association for Healthcare Security and Safety (IAHSS) Advanced Officer Certification Practice Exam

What type of workplace violence involves a customer or client?

1. Worker-on-Worker violence

2. Customer/Client/Patient violence

3. Criminal acts

4. Domestic violence

The correct answer is: Customer/Client/Patient violence

The type of workplace violence that involves a customer or client is characterized as customer/client/patient violence. This form of violence occurs when individuals in a service setting, such as a healthcare facility or retail environment, face aggression or harmful behavior from those they are serving. Customers or clients may become violent due to various factors, including frustration, mental health issues, or a perceived lack of service. Situations might escalate quickly, leading to physical altercations, verbal abuse, or threats directed at employees. Understanding this category of violence is crucial for developing effective prevention strategies and training staff to manage such interactions safely. Other forms of workplace violence, while relevant, do not apply specifically to interactions with clients. Worker-on-worker violence pertains to conflicts and aggression among employees, criminal acts focus on offenses such as robbery or assault unrelated to customer interactions, and domestic violence involves personal relationships outside the workplace context.