Internertional Association for Healthcare Security and Safety (IAHSS) Advanced Officer Certification Practice Exam

What percent of customers just go away because of an attitude of indifference?

1. 5%

2. 10%

3. 35%

4. 68%

The correct answer is: 68%

The figure that reflects 68% of customers leaving due to an attitude of indifference highlights the significant impact that perceived customer service can have on customer retention. This statistic emphasizes that when customers feel neglected or unvalued, they are much more likely to take their business elsewhere. The reasoning behind this figure is rooted in customer expectations. Consumers today are not only looking for quality products or services, but they also desire engaging and thoughtful interactions with businesses. When they encounter indifference, it signals that their needs and concerns are not being prioritized, which can lead to frustration and disengagement. Moreover, the cost of losing customers can be substantial, not just in terms of immediate revenue loss but also in terms of reputation and future business opportunities. Understanding this statistic underscores the necessity for businesses to foster a customer-centric culture where attentive and positive interactions are the norms, rather than the exceptions.