Internertional Association for Healthcare Security and Safety (IAHSS) Advanced Officer Certification Practice Exam

How can security and medical staff ease tension in an emergency department waiting room?

1. Both parties agree to ignore the patients

2. Send the patients to a nearby emergency department

3. Form a system of constant communication

4. None of the above

The correct answer is: Form a system of constant communication

Forming a system of constant communication is essential in easing tension in an emergency department waiting room. Effective communication between security personnel and medical staff helps in several significant ways. First, it ensures that everyone is on the same page regarding patient needs and the overall situation in the waiting room. By sharing information quickly and clearly, staff can manage expectations and keep patients informed about their wait times or any changes in their care process. Additionally, constant communication can help to identify potentially volatile situations before they escalate. When security staff communicates regularly with medical personnel, they can respond more promptly to any signs of agitation or concern, thus maintaining a safer environment for both patients and staff. Collaborative communication fosters trust and can significantly enhance the atmosphere of care within the emergency department, making patients feel recognized and informed rather than neglected or forgotten. In contrast, the other options do not effectively address the need for interaction and responsiveness in a high-stress setting like an emergency department. Ignoring patients or sending them to a different location could exacerbate tensions rather than alleviate them. Hence, establishing a reliable communication system is the best approach to minimize anxiety and improve the overall patient experience during emergencies.